We are committed to delivering exceptional patient experiences and compassionate care while fostering the growth and development of our team. We are looking for a confident and collaborative leader who can inspire and provide support and direction to all staff in their efforts to provide the appropriate services to our patients in a friendly, caring and professional manner, being a champion for excellent customer care, leading the implementation of service enhancement programs, providing feedback and coaching to staff.

Summary
The Patient Service Leader supports and oversees the daily operations of the clinic’s patient services team, ensuring high standards of professionalism, teamwork, and patient satisfaction. This role provides leadership, direction, and support to staff, facilitates smooth clinic workflows, and serves as a key link between patients, healthcare providers, and management.

Key Responsibilities:
• Greet all patients in a friendly and professional manner and provide assistance as needed.
• Lead, mentor, and support Patient Service Ambassadors to deliver friendly, professional, and efficient care.
• Oversee daily clinic operations, ensuring adequate coverage, smooth patient flow, and effective communication between staff and physicians.
• Handle patient complaints with empathy, professionalism, and a focus on solutions.
• Promote and monitor the use of technology, including EMR, ensuring staff are trained and issues are addressed promptly.
• Coordinate schedules, staffing assignments, and physician coverage as needed.
• Monitor and maintain the professionalism, appearance, and functionality of clinic spaces.
• Encourage cross-departmental teamwork and foster a positive, collaborative work culture.
• Ensure staff compliance with PHIA, clinic policies, and service standards.
• Participate in recruitment, onboarding, and training of patient service Ambassadors.
• Be involved in performance evaluations and provide coaching and feedback.
• Oversee administrative duties such as scanning, documentation, and reporting.
• Represent patient services in leadership and team meetings, contributing to service improvement initiatives.
• Other duties as assigned.

Skills & Qualifications
• Proven leadership experience in a healthcare or patient service environment.
• Strong interpersonal and communication skills.
• Ability to motivate and develop staff while maintaining high service standards.
• Excellent computer skills and proficiency in Microsoft Office Suite
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong problem-solving skills and sound judgment.
• Ability to work in a team setting and be an excellent team player.
• Demonstrate ability to use critical thinking skills

Hours: 40 hours per week

We offer a competitive compensation and benefits package to be discussed upon successful employment offer.

We thank all those who apply, however only those selected for further consideration will be contacted.