We are committed to providing our patients with the best outcomes and compassionate care. We are equally committed to the growth and development of our team and are now searching for an energetic and innovative team member to join us. We look for individuals with a service heart and a passion for technology and change.

30+ hours

Summary: The Patient Services Ambassador (PSA) supports the operations of the clinic and healthcare providers and is the first point of contact for patients.
What you will do:
• Greet all patients in a friendly and professional manner and provide assistance as needed.
• Be aware of and always maintain confidentiality.
• Answer and triage emails and phone calls from patients, and HCP (Health Care Professionals) in a timely manner.
• Help patients with any inquiries and direct patients as needed.
• Make appointments, update patient information
• Take payments for all uninsured services
• Manage cash float – balance, reports, deposits
• Receive and process forms from patients and 3rd party sources.
• Answer phone calls from insurance companies and patients re. status updates on forms being completed.
• Query invoices and process payments over the phone, data entry
• Maintain a professional approach when interacting with colleagues and health care professionals to establish good working relations.
• Communicate with patients using empathy, understanding and respect.
• Other duties as assigned.

Skills and Qualifications:

• Previous experience in a medical facility and medical terminology an asset
• An understanding of PHIA guidelines is an asset.
• Attention to detail and ability to multi-task
• Demonstrate ability to use critical thinking skills
• Excellent computer skills and proficiency in Microsoft Office Suite
• Ability to observe and promote a high standard of confidentiality and accuracy
• Strong interpersonal and communication skills
• Ability to work in a team setting and be an excellent team player.
• Good work and attendance record
• Physically and mentally able to perform required tasks

We offer a competitive compensation and benefits package to be discussed upon successful employment offer.
We thank all those who apply, however only those selected for further consideration will be contacted.